Returns & Refunds Policy
Returns & Refunds Policy
At MyBabyandMe.com.au, we want you to love every purchase. Please read our returns policy carefully before making a purchase.
Return Window
We accept returns within 14 days of delivery.
Condition of Items
To be eligible for a return, items must be unused and in their original packaging.
Refunds
Once your return is received and inspected, we will process a full refund to your original payment method.
Return Shipping
- Defective or damaged items: We will cover the cost of return shipping. Please contact us first at support@mybabyandme.com.au so we can arrange this for you.
- Change of mind returns: The customer is responsible for return shipping costs.
Non-Returnable Items
The following items are not eligible for return or refund for change of mind:
- Sale items — all sale items are final sale and cannot be returned or exchanged for change of mind.
- Personalised or custom-made items — not eligible for return or refund unless they are defective or damaged upon arrival.
Defective or damaged items in any of the above categories will still be covered — please contact us and we will make it right.
How to Start a Return
To initiate a return, please contact us at support@mybabyandme.com.au within 14 days of receiving your order. Please include your order number and reason for return.
We're a small Australian business and we're here to help — please don't hesitate to reach out. 🌿